Service & Support
OXPLO offers full-scale support—pre-sales, in-sales, and after-sales. From consultation to daily use, we are always by your side.Our professional team and fast response ensure your complete peace of mind.
Pre-sales Support
Our experienced sales team will patiently understand your specific work scenarios and needs. Based on equipment performance specifications and working conditions, from accessory selection to overall machine function adjustments, we can provide in-depth customized services for specific application scenarios such as agriculture, construction, forestry, or sanitation, creating the most suitable "productivity tool" for you.
After-sales Service
We offer 24/7 online after-sales service. A professional account manager will provide one-on-one dedicated service. We have a localized service network, responding quickly to your needs within 24 hours. You can submit a service request at any time—our technicians will arrive on-site to resolve the issue as soon as possible.
Nationwide Delivery
OXPLO offers free delivery throughout Thailand to ensure your equipment arrives at the construction site safely and on time. (Note: This excludes high-risk areas in the three southern provinces).
Distributors interested in the Southeast Asian market are welcome to discuss cooperation!
Warranty Service
Oxplo offers a 1-year/3-year warranty. This standardized warranty covers the entire lifecycle of core components and equipment, protecting your rights. We also regularly communicate with dealers and end-users, listening to your feedback and suggestions.
Delivery Cycle
We continuously optimize supply chain management and logistics to process orders efficiently. Common equipment models can be delivered quickly within 3 days. Delivery time for special customized parts or pre-ordered parts is approximately 45 days. Fully aligns with your project schedule.
Customization Services
We can provide customized equipment functions and configurations based on your unique operating scenarios and process requirements. We offer OEM and ODM customization services, including logos, colors, engines, tires, cabs, and more.
Superior Product Service
With deep vertical industry experience and a cluster of patented technologies, we continuously provide global customers with high-quality, durable, and intelligent product iterations.
Competitive Pricing
As a source manufacturer of loaders, forklifts, tractors, and other equipment, Oxplo offers significant price advantages, providing you with highly competitive prices. Furthermore, we offer equipment sales and installation services to help you achieve versatility and improve work efficiency.
Spare Parts Supply
We maintain ample inventory of critical spare parts, ensuring the availability of all wear parts and key components, enabling rapid response to unexpected failures. Sufficient inventory shortens recovery time and minimizes the impact of downtime on your operations.
Overseas Warehousing Services
We have local warehouses and service centers in Southeast Asian markets such as Thailand and the Philippines. Our warehouse is located at a high altitude, ensuring our customers don't need to worry about their machines being flooded by typhoons or other severe weather; the machines will be properly protected.
Engineering Support
Our company has over 10 professional and experienced technicians, ensuring 100% on-site testing and technical support.
Multiple Payment Options
To ease your financial burden, we support full payment and flexible installment payment plans.
CUSTOMER DISTRIBUTION
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Phthalum Ratchasima![Unit 1401,132 West Trade Center Building, West Ave., Quezon City]( "Unit 1401,132 West Trade Center Building, West Ave., Quezon City")
Unit 1401,132 West Trade Center Building, West Ave., Quezon City
